The Power of Apology: Early resolution skills for healthcare professionals

Horizontal

Overview

This half-day course can be taken as a stand alone course, or as a follow-up to the first in our Resilience and Resolution series - ‘Criticism, Concerns and Complaints during COVID’.

Course aims

This course aims to examine the use of apology, the elements of a meaningful apology and to apply these concepts when we are involved in challenging conversations.

Apology is a powerful method of de-escalating challenging conversations. We will explore the psychology of apology and the elements of a meaningful apology using video analysis.

Case studies will be shared and discussed. The course will be experiential including the opportunity to test out the specific models and resources to use in challenging conversations.

Course Director

Dr Dorothy Armstrong; Director of DA Professional, Lead Adviser to Scotland's Ombudsman and Honorary Fellow University of Edinburgh

Event delivery

Please note that this event will be run online using Zoom, please ensure that you are able to access Zoom and have a stable internet connection in the location your intend to participate from before booking for this event. Participants will also have access to a series of resources on our Education Portal to support this course.

Programme

Friday 4 June 2021

13:00	Welcome and Introductions
13:05	Session1: Psychology of apology Impact of apology. Elements of a meaningful apology.
	Session 2: Science of sorry Dispelling the myths. The 3 R's - regret, reason, remedy.
14:30	Break
15:00	Session 3: Forgiving ourselves and others Empathy and self-compassion. Resentment and defiant behavious. Tutu's 4 stage model of forgiveness.
	Session 4: Case scenarios Putting the theory into practice. Real play in break-out rooms.
16:30	Close

Fees

**Registration fees**
	Fee
Standard fee	£109
RCPE Fellow	£79
RCPE Collegiate / Associate / Foundation Member	£79
Nurse / AHP / Pharmacist / Postgraduate student	£59

Invoices

If you wish us to invoice an employer/organisation, please contact the Event Coordinator. Manual booking will be required as payment via invoice is not available for online booking.

Cancellation policy

If you have to cancel your place within seven days of this event, we are unable to provide a refund. However, you may nominate someone else to take your place at the discretion of the organisers.

Further Information

This event is open to health care professionals. If you are unsure about eligibility, or the correct fee category, please contact the RCPE member of staff responsible for the event (see Fees page).

All relevant events are approved for Continuing Professional Development (CPD). A certificate of attendance with CPD information will be issued electronically to individual delegates via email. Please note - certificates can only be issued to delegates who have attended and who's completed feedback forms have been received.

Please note that on occasion event programmes may be subject to change due to unforeseen circumstances.

Venue:

The Royal College of Physician's of Edinburgh, Online, EH2 1JQ

Credits

Activity Code

135077

Event Coordinator

Kate Hollier

Telephone

+ 44 (0)131 247 3607

Email

k.hollier@rcpe.ac.uk